Terms & Conditions
This Distance Selling Agreement is made between the customer and Milongbuy for purchases made through our online store.
By placing an order on our website, the customer confirms that they have read, understood, and accepted the terms of this agreement.
Seller Information
Seller: Milongbuy
Website: https://milongbuy.com
Email: sales@milongbuy.com
Product Information
The main features, price, quantity, and details of the products are displayed on the product pages. Product images are for reference only, and slight differences in color or appearance may occur due to lighting, screen settings, or production variations.
Order and Payment
The customer agrees to provide accurate and complete order information. Orders are processed after payment is successfully completed. Milongbuy reserves the right to cancel orders in cases of incorrect pricing, unavailable stock, suspicious activity, or incomplete information.
Delivery
Products will be delivered to the shipping address provided by the customer. Delivery times may vary depending on location, shipping carrier, customs procedures, and external conditions. The customer is responsible for providing accurate shipping information.
Right of Withdrawal
The customer may request a return or cancellation in accordance with our Return & Refund Policy. Returned items must be unused, unworn, undamaged, and in their original packaging.
For hygiene reasons, certain jewelry products such as earrings may not be eligible for return once opened or worn, unless the product is defective or incorrect.
Refunds
Refunds will be processed after the returned product has been received and inspected. Approved refunds will be issued to the original payment method.
Customer Responsibilities
The customer is responsible for checking product details, order information, shipping address, and payment information before completing the purchase.
Dispute Resolution
If any issue arises regarding an order, both parties agree to first communicate in good faith to resolve the matter.